With a market presence in 35+ nations, Phillips Carbon Black Limited is India’s largest carbon black producer, with manufacturing units in Durgapur (Eastern India), Kochi (Southern India) and Palej and Mundra (Western India.) Phillips manufactures and supplies carbon black found in eyeliners, laserjet printers, Iphones and even BMW cars. During the pandemic, Phillips faced challenges maintaining operational efficiency, however the company successfully addressed these challenges with the support of technology.
“With our vendor support by IBM, we have embarked on a long term journey with successful projects such as cloud migration, SAP S/4 HANA deployment, remote monitoring setup and counting more. Amid the initial stage of lockdown pan India, we were able to address overnight hardware and software requests of our employees. Our partnership together has strengthened the business with many technology driven benefits…” Dipan Sengupta, Head- IT, Philips Carbon Black Ltd
To protect users during remote work from home, Phillips invested in a layered security approach to ensure there were no intrusions or threats, and maintained 100% availability of the infrastructure, even safely conducting annual board meetings and audit committee meetings online.
We are a listed company and recently all our major transactional decisions were made online, which were supported by the core IT setup. As we were fully equipped with IT support and availability of applications which are secured, our workflow became seamless. All of this was possible because of our early investments in right technology and infrastructure” Dipan Sengupta, Head- IT, Philips Carbon Black Ltd
Technology also plays a role in helping manufacturing plants operate efficiently with a system that helps monitor any abnormalities of process. With the collaboration of internal IT and IBM teams, the plants were fully operational, and the company maintained sanitation, thermal testing and social distancing regulations. Phillips has embedded technology at every functional process, resulting in growth and operational efficiency during the pandemic.